Help · Malaysia
How can we help?
Quick answers, the language we use, and how to reach a human.
Frequently asked
Common questions in Malaysia.
Do I need to buy any hardware?
No — your plan includes a pre-configured tablet, receipt printer, and NFC + QR table tags. We set everything up and train your staff.
Is there a contract or lock-in?
No long-term contracts. Cancel anytime.
How do customers pay?
555 Wallet, credit/debit card, Apple Pay, Google Pay, DuitNow, or cash at counter.
What about offline? My stall has bad WiFi.
555 POS works offline and syncs when you’re back online.
Is my money safe in the 555 Wallet?
Yes. 100% of wallet funds are safeguarded in a trust account at a Malaysian-licensed bank, as required by BNM.
How do I get paid?
We settle to your bank account on T+1 (next business day). Full reconciliation report included.
Glossary
The language we use.
Plain-English definitions for the words we use across the site.
- NFC
- Near-Field Communication. A short-range radio standard (~10cm) that lets two devices exchange a token without pairing. 555 uses NFC tags bonded to tables so customers can tap and order in under one second.
- Closed-loop wallet
- A wallet whose balance only spends inside one network. The 555 Wallet is closed-loop: top up once, spend at any 555 merchant. It's faster and cheaper than card rails because it doesn't touch interchange.
- Tap to pay
- The act of holding your phone or card to an NFC reader to authorize a payment. The reader (a tag, a terminal, or another phone) wakes up the wallet, the wallet authorizes, the receipt lands.
- Loyalty stamp
- A unit of progress towards a reward. With 555, every dollar you spend at a connected merchant is a "stamp" worth one wallet point — redeemable at any 555 merchant, no expiry once credited.
- Settlement (T+1)
- When merchant funds land in the merchant's bank account. T+1 means "next business day." 555 settles to your bank on T+1 with a full reconciliation report attached.
- SPI licence
- Standard Payment Institution licence under Singapore's Payment Services Act. Authorizes issuance of e-money up to defined thresholds. 555 is an SPI applicant; wallet funds are safeguarded under BNM guidance.
- Interchange
- The fee networks like Visa and Mastercard charge merchants per card transaction (typically 1.5–3%). Closed-loop tap on the 555 Wallet has 0% interchange — 555 charges 1.5% transparently instead.
- DuitNow
- Malaysia's instant inter-bank transfer rail, run by PayNet. 555 accepts DuitNow as a top-up rail and a counter payment option.
- Trust account
- A bank account ring-fenced for customer funds, separate from the operator's working capital. If the operator stops trading, the trust balance still belongs to customers. 555 wallet balances sit in a Malaysia trust account.