Your money is safeguarded.
Yes. 100% of wallet funds are safeguarded in a trust account at a Malaysian-licensed bank, as required by BNM.
555GROUP PTE. LTD. operates in line with Bank Negara Malaysia (BNM) guidance.
Funds in trust
100% of wallet balances are held in a Malaysia-licensed bank, separate from operating funds. If 555 stopped operating, your wallet balance would still be claimable.
Device-locked
Wallet access requires Face ID, Touch ID, or your device passcode — every payment, every top-up. Lose your phone, lose nothing: just sign in on a new device.
Auditable receipts
Every tap, top-up, and transfer is logged with a digital receipt. Export your full history anytime — your accountant will love you.
If something goes wrong.
- 01
Tell us within 60 days
Open the receipt in the wallet, tap "Report an issue." Our team replies within one business day in Malaysia.
- 02
We investigate with the merchant
We look at the transaction log, the merchant's POS state, and any receipts. Most issues are resolved by the merchant directly within 48 hours.
- 03
If we got it wrong, we refund
If we can't resolve it with the merchant, the wallet credit goes back to you in full. No fees, no haircut.
Your data, your call.
No selling your data
We don't sell merchant-level transaction data, period. Aggregate trends that help merchants run their shops, yes — never anything that fingerprints you.
Receipts, not surveillance
We retain transaction records as long as the law requires (typically 5–7 years in Malaysia) for tax and dispute purposes. After that, wiped.
Read the full privacy policy and terms of service for the legal version.